Introduction
Mediation is an entirely voluntary, risk-free process in which a neutral staff member of KCAB helps the parties to a dispute to negotiate their own settlement. The mediator will be unbiased and shall not judge either party, while encouraging open communication, helping to identify the specific areas of dispute and agreement, and working toward bringing the parties to a negotiated settlement specified and reached by the parties themselves. The number of mediation cases has averaged 1000 per year over the last years.
Mediation Procedure
Mediation should be attempted where disputing parties consent to resolving their dispute through a voluntary conversation led by a neutral third party mediator(a neutral staff member of KCAB).
01. Request for Mediation
One or both parties must request KCAB, in writing, for mediation. KCAB prefers to receive this request with the total claim amount and any evidence supporting the claim such as contract, bill of lading, etc.
02. Notice
Once KCAB receives request for mediation, it gives notice to the other party.
03. Mediation
Once the process begins, KCAB will issue progress reports and keep in contact with both parties in order to maintain open communication and help the two parties reach an amicable solution. Generally mediation services are provided via correspondence or over the phone, but parties can show up to mediate in person in conference room at KCAB.
04. Settlement
Parties abide by settlement agreements reached by KCAB mediation most of the time although those agreements do not bind the parties.
Mediation Fee
In order to encourage mediation by various users from Korea and other countries, KCAB provides mediation services free of charge.